Privacy Policy

Version: V1.0 | Effective Date: April 13, 2026 | Last Updated: April 13, 2026

This Privacy Policy applies to all products and services of Beijing FET Intelligent Electrical Technology Co., Ltd., including the website (fstsmart.com), mobile applications, smart hardware devices, and related software services.

1. Overview and Scope

We explain transparently how we collect, use, store, and protect personal information, and how users can exercise their rights globally.

Scope: website, mobile apps on Apple App Store/Google Play/other stores, smart hardware systems, and all support activities.
Applicable users: global users of FSTSMART products and services.
Definitions include personal information, sensitive personal information, processing, controller, data subject, and children.

2. Personal Information Collection

2.1 Principles

Lawfulness, legitimacy, and necessity.
Data minimization and purpose limitation.
Transparency before collection.

2.2 Types of Data

User-provided: account data, contact data, customer support details, key-account cooperation data.
Automatically collected: device model, OS version, browser type, IP, log behavior, network type, approximate location from IP.
Smart hardware data: operational status, electrical parameters, alarm records, where linked with an account when applicable.
Sensitive data: generally not proactively collected unless required with explicit separate consent.

2.3 Methods

Direct forms and emails, automatic technologies (cookies, logs, SDKs), authorized third-party sources, and hardware telemetry.

2.4 Cookies and Similar Technologies

Necessary cookies, analytics cookies, and functional cookies.
Users may manage cookies via browser settings; disabling necessary cookies may affect core functionality.

3. Personal Information Usage

Account creation and management.
Product/service delivery and support response.
Order and cooperation request processing.
Security notices, updates, and legal obligations.
Product optimization, analytics, anti-fraud, and consented uses.

Where automated decision-making has significant impact, we disclose logic, provide non-automated options where legally required, and maintain fairness and transparency.

No sale, rental, or trade of personal data.
Sharing only with consent, legal obligation, service necessity, or legitimate rights protection.
Possible recipients: affiliates, service providers, payment partners, logistics providers, legal/compliance institutions.
Cross-border transfer follows applicable laws, standard contractual safeguards, and equivalent protection standards.

5. Storage and Security

Primary storage in mainland China; cross-region storage may apply for global service delivery.
Retention: account lifecycle + reasonable period, legal retention for transactions, support records, and logs typically up to 12 months.
Security controls: TLS/SSL, encryption, firewall, IDS, access control, vulnerability testing, policies, training, and incident response.
In a security incident, we take immediate mitigation, regulatory reporting, user notification, and remediation.

6. Your Rights

Access, correction, deletion, restriction, portability, withdrawal of consent, objection, and complaint rights.
Requests can be sent to support@fstsmart.com or lixiufeng@fstsmart.com, or submitted via Contact page.
General inquiries: 5-7 business days; data rights requests: within 30 days, subject to identity verification when needed.

7. Global App Store Publishing Compliance

7.1 Apple App Store

Privacy policy link in App Store Connect and in-app accessibility.
Accurate App Privacy label disclosures, data minimization, ATT requirement for tracking, child-category restrictions.
No unauthorized third-party advertising linkage beyond declared scope.

7.2 Google Play

Mandatory privacy policy and Data Safety form disclosures.
Account deletion path for account-based services.
Sensitive permissions must be clearly explained.
Family policy compliance and Age Signals API adaptation from Jan 1, 2026 where required.

7.3 Other App Stores

Equivalent privacy and data security compliance applies to Huawei, Xiaomi, OPPO, vivo, Samsung Galaxy Store, and other channels.

8. Global Legal Compliance

China: PIPL, CSL, DSL, and child data protection requirements.
EU: GDPR transparency, lawful basis, DPIA, 72-hour breach reporting, and cross-border safeguards.
US: CCPA/CPRA, GPC recognition, symmetric consent and opt-out, and evolving state privacy law obligations.
Other jurisdictions: UK GDPR, PIPEDA, Australia Privacy Act, APPI, PIPA, LGPD, PDPA, DPDPA, and applicable local laws.

9. Age Policy and Minor Privacy Protection

Services are primarily for enterprise and professional users.
No intentional collection from minors under 16 (or higher local legal threshold).
COPPA and GDPR-K requirements are followed where applicable, including parental consent and age verification.
Unauthorized child data is promptly deleted or anonymized upon discovery.

10. Policy Updates

Updates may be announced via website notice, email, or in-app alert.
Major changes require prominent notice and renewed consent where required by law.
Historical versions are available on request.

11. Contact

Data Controller: Beijing FET Intelligent Electrical Technology Co., Ltd.

Address: Room 201, No.9, Fengxiang East Street, Yangsong Town, Huairou District, Beijing, China

Website: www.fstsmart.com

Email: support@fstsmart.com / lixiufeng@fstsmart.com

If you are unsatisfied with our response, you may file a complaint with your local data protection authority.

隐私协议（中文版本为法律依据）

版本号：V1.0 | 生效日期：2026年4月13日 | 最近更新日期：2026年4月13日

本隐私协议适用于北京珐思特智能电气技术有限公司（以下简称“珐思特”或“我们”）旗下所有产品与服务，包括但不限于官方网站（fstsmart.com）、移动应用程序、智能硬件设备及相关软件服务。

一、概述与适用范围

说明我们如何收集、使用、存储和保护个人信息，以及用户如何行使权利。
适用于官方网站、应用商店应用、智能硬件配套系统、客户服务与技术支持等全部业务活动。
适用于全球用户，承诺遵守各适用国家与地区的数据保护法律法规。
术语包括个人信息、敏感个人信息、处理、数据控制者、数据主体、儿童等。

二、个人信息收集

遵循合法正当必要、最小必要、透明、目的限制和数据最小化原则。
主动提供信息：账户信息、联系信息、客服信息、大客户合作信息。
自动收集信息：设备信息、日志信息、网络信息、基于IP的大致位置信息、智能硬件运行数据。
敏感个人信息原则上不主动收集，确需收集时将取得单独同意并加强保护。
收集方式包括表单/邮件直接收集、Cookie/日志/SDK自动收集、授权第三方来源、硬件设备采集。
Cookie分为必要、分析、功能三类；禁用必要Cookie可能影响网站功能。

三、个人信息使用

用于账户管理、产品服务提供、订单与询盘处理、通知发送、技术支持、服务优化、风控与合规履约等。
仅在实现目的所需期限内使用，超范围使用将再次征得同意。
如采用自动化决策并对权益产生重大影响，将说明逻辑并提供合法权利保障。

四、个人信息共享与披露

不向第三方出售、出租或交易个人信息。
仅在用户授权、法律要求、业务必要、合法权益保护等情形下共享。
共享对象可能包括关联公司、服务商、支付机构、物流服务商、法律合规机构。
跨境传输时遵守适用法律，采取标准合同条款等保障措施并确保同等保护水平。
国家安全、公共利益、刑事司法等法定情形下可依法披露。

五、存储与安全

主要存储于中国境内服务器，全球业务场景下可能在其他地区存储。
按业务必要和法律要求保留：账户信息、交易记录、客服记录、日志（通常不超过12个月）。
采用SSL/TLS、加密存储、防火墙、入侵检测、访问控制、漏洞扫描、管理制度、培训和应急机制。
发生安全事件时将立即处置、依法上报、及时告知并持续改进。

六、您的权利

访问、更正、删除、限制处理、数据可携、撤回同意、拒绝自动化决策与营销处理、投诉等权利。
可通过 support@fstsmart.com 或 lixiufeng@fstsmart.com 提交请求，也可通过“联系我们”页面提交。
一般问题5-7个工作日回复；权利请求通常30天内处理，必要时进行身份核验。

七、全球应用商店发布合规

Apple App Store：隐私政策可访问、标签准确、数据最小化、ATT跟踪授权、儿童应用限制等。
Google Play：隐私政策与数据安全表单、账号删除机制、敏感权限披露、家庭政策、Age Signals API等。
其他应用商店：同等遵守平台隐私与数据安全要求。

八、全球法律法规合规

中国：个人信息保护法、网络安全法、数据安全法、儿童个人信息网络保护规定。
欧盟：GDPR透明度、合法基础、DPIA、72小时泄露通报、跨境传输保障。
美国：CCPA/CPRA（含2026修订要点）、GPC信号、州法持续适配。
其他地区：英国、加拿大、澳大利亚、日本、韩国、巴西、新加坡、印度等适用法规。

九、年龄政策与未成年人保护

主要面向企业与专业用户，不主动向未满16周岁（或当地更高法定年龄）未成年人提供服务。
遵守COPPA与GDPR-K相关要求，必要时采用可验证监护人同意与年龄验证机制。
发现未经同意收集儿童信息时，将立即停止处理并删除或匿名化。

十、协议更新

可基于法律变化或业务发展更新协议，并通过网站公告、邮件或应用弹窗通知。
重大变更将以更显著方式告知并在需要时重新征得同意。
历史版本可通过客服查询。

十一、联系我们

公司名称：北京珐思特智能电气技术有限公司

英文名称：Beijing FET Intelligent Electrical Technology Co., Ltd.

注册地址：北京市怀柔区杨宋镇凤翔东大街9号201室

网站：www.fstsmart.com

邮箱：support@fstsmart.com / lixiufeng@fstsmart.com

如您对我们的处理行为不满意，可向所在地数据保护监管机构投诉。