For global users, FSTSMART has established an engineering-first service architecture with rapid response standards. Whether for standard products or deep customization, customers get direct technical access to our R&D team.
In-house R&D Laboratory: Equipped with electromagnetic compatibility testing and environmental simulation facilities to ensure reliability and stability at the design stage.
Deep Custom Development: We own source code and hardware schematics and can adapt firmware logic, communication protocols, and host software functions based on specific application scenarios.
Lean Production Management: Our Huairou operation center covers full process control from SMT assembly to final system assembly and verification.
Full Lifecycle Traceability: Every unit has a unique serialized identity and digital lifecycle record for after-sales traceability and remote maintenance support.
Standard Customer and Technical Support Channel:
Email: support@fstsmart.com
Response SLA: reply within 24 hours, including technical documentation and baseline troubleshooting guidance.
Key Account and OEM/ODM Partner Channel:
Email: lixiufeng@fstsmart.com
Service scope: project quotation, R&D schedule alignment, and strategic business cooperation.